Privacy Policy

Welcome to Qbet. We protect your privacy and the security of your personal data. This Privacy Policy outlines how Qbet collects, uses, processes, and stores your information when you access and use our online sportsbook and related services. By registering an account and using Qbet, you acknowledge that you have read and understood this Privacy Policy. Review it carefully.

Qbet collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data such as your name, date of birth, gender, home address, email address, telephone number, and national identification number. We collect this during registration and for identity verification.
• Financial Information: Details related to your payment methods, including bank account numbers, credit/debit card details (though we do not store full card numbers), and transaction history.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and other interactions with our services.
• Technical Data: IP address, browser type and version, operating system, device type, referrer URL, and other technical identifiers when you access Qbet.
• Usage Data: Information about how you use our website and services, including pages viewed, time spent on pages, and navigation paths.
• Communication Data: Records of your interactions with our customer support, including emails, chat logs, and telephone calls.
• KYC (Know Your Customer) and AML (Anti-Money Laundering) Information: Documents and data required for regulatory compliance, such as copies of identification documents, utility bills, and source of funds declarations.

Qbet uses your information for several essential purposes:

• To Provide Services: To manage your account, process your bets, deposits, and withdrawals, and deliver our sportsbook services.
• Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and secure your account.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Regulatory Compliance: To comply with legal and regulatory obligations, including those related to licensing, responsible gambling, and anti-money laundering.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, and enhance Qbet's functionality and user experience.
• Marketing and Promotions: With your consent, to send you information about promotions, bonuses, and new services offered by Qbet that may interest you. You can opt out of marketing communications at any time.
• Personalisation: To tailor our services and content to your preferences.

Qbet processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Qbet is subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes fraud prevention, network and information security, and improving our services.
• Consent: In specific situations, we may rely on your explicit consent for processing certain data, particularly for direct marketing communications. You have the right to withdraw your consent at any time.

Qbet may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers for functions such as payment processing, identity verification, data analytics, IT support, and customer relationship management. These providers are contractually bound to protect your data and use it only for the purposes specified by Qbet.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental bodies when legally required, or to protect our rights, property, or safety, or that of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialised agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share data within our corporate group for operational purposes, such as providing integrated services.

We do not sell your personal data to third parties for their marketing purposes.

Qbet implements robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Strict access controls limit access to your personal data to authorised personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

Under applicable data protection laws, you have several rights regarding your personal data held by Qbet:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact our customer support team.

Qbet uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling basic features like account login and secure transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with Qbet, allowing us to improve our website's performance and design.
• Functionality Cookies: These remember your preferences, such as language settings, to provide a more personalised experience.
• Marketing/Targeting Cookies: These deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Disabling cookies may affect Qbet's functionality.

Qbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and our legal obligations. For example:

• Account information is typically retained for a period after your account closure, as required by anti-money laundering and gambling regulations.
• Transaction records are kept for a minimum period mandated by financial and tax laws.
• Marketing consent records are retained as long as you are subscribed to our communications or until you withdraw consent.

Upon the expiry of the retention period, your personal data will be securely deleted or anonymised.

As Qbet operates internationally, your personal data may be transferred to, and stored in, countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), which may not have the same level of data protection laws as your home country. When we transfer your data internationally, we take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission, or ensuring the recipient is certified under an approved data transfer mechanism.

Qbet services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will immediately delete that information from our records. If you believe a minor has provided us with personal data, contact us immediately.

Qbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page with an updated "Last Updated" date. Review this Privacy Policy periodically to stay informed about how we protect your information. Significant changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, contact our Data Protection Officer or customer support team:

• Email: [email protected]
• Live Chat: Available on our website

We address your inquiries promptly and transparently.